eSIM
Data abroad without a physical SIM
eSIM help
When does my plan start?
As soon as your eSIM connects to a local network in its destination country. If you're already there, that's right after you install it. If you haven't connected within 90 days of getting it, it activates automatically.
Can I install the eSIM before my trip?
Yes. Installing doesn't start your plan, so you can get it ready whenever suits you.
I'm already abroad. Can I still get an eSIM?
Yes. Get the plan for the country you're in, install it and turn on data roaming. You'll need a stable internet connection while it installs.
Do I need to remove my regular SIM?
No. Keep your regular SIM for calls and texts and use the eSIM for mobile data. Turn off data roaming on your regular SIM to avoid charges from your home network.
Can I make calls or send texts with the eSIM?
The eSIM is for mobile data only and doesn't come with a phone number. You can still call and message over data with apps like WhatsApp or FaceTime, or use International calls and Send SMS in your plan.
Can I reinstall my eSIM if I remove it?
Reinstalling is limited, so keep the eSIM on your phone until your trip ends. It works on one phone at a time. If you've removed it and can't reinstall it, contact us.
Can I move my eSIM to a new phone?
Contact us before changing phones so we can check it's possible. If it is, you remove the eSIM from your old phone, restart it, then install it on the new one.
My eSIM is installed but shows no service
Try these one at a time and give it a few minutes after each. Check you're in the country your plan covers and the eSIM is selected for mobile data. Make sure data roaming is on for the eSIM. Turn off Wi-Fi and restart your phone. Switch to manual network selection and try each network. Still offline? Contact us.
How does the 10 GB work?
Your plan includes 10 GB of international data a month, shared across all your eSIMs. It resets on .